We will not retain any financial information including credit / debit card details.
We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).
Our Payment Service Provider is Sage Pay (formerly Protx) – the largest independent payment service provider (PSP) in the UK and Ireland. Sage Pay provides a secure payment gateway (Level 1 PCI DSS), processing payments for thousands of online businesses, including ours. It is Sage Pay’s utmost priority to ensure that transaction data is handled in a safe and secure way.
Sage Pay uses a range secure methods such as fraud screening, I.P address blocking and 3D secure. Once on the Sage Pay systems, all sensitive data is secured using the same internationally recognised 256-bit encryption standards.
Sage Pay is PCI DSS (Payment Card Industry Data Security Standard) compliant to the highest level and maintains regular security audits. They are also regularly audited by the banks and banking authorities to ensure that their systems are impenetrable.
Sage Pay is an active member of the PCI Security Standards Council (PCI SSC) that defines card industry global regulation.
In addition, you know that your session is in a secure encrypted environment when you see https:// in the web address, and/or when you see the locked padlock symbol alongside the URL.
So when buying through our site, you can be sure that you are completely protected.
A second payment option we use is Paypal. For details on Paypal's online security, please click on this link: https://www.paypal-marketing.co.uk/safetyadvice/PayPalSafeForBuyers.htm
We collect information about you for 2 reasons: firstly, to process your order and secondly, to provide you with the best possible service.
We will always give you the chance to refuse any marketing email from us in the future.
The type of information we will collect about you includes:
- your name
- your company name*
- Type of business*
- phone number
- email address
* if applicable
We will never collect sensitive information about you without your explicit consent however the information you provide us with must be sufficient for processing of your order. If you fail to provide us with sufficient information your order will not be accepted until the date on which we receive the required information. This date will be the point of reference for the delivery timescale as described in Terms and Conditions.
We will endeavour to keep accurate and up to date information. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.
The personal information which we hold will be held securely in accordance with our internal security policy and the law.
We never pass customer details on to a third party.
We use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser. The information collected in this way is anonymous and cannot be used to identify you. We only track customer behaviour to improve our service and product range.
Our website contains links which enables easy access to other websites. Once you have used any of these links, you have left our site. We therefore cannot be responsible for the protection of any information imparted by you whilst on these other sites. These websites are not governed by this privacy statement and are not under our jurisdiction.
If you have any questions/comments about privacy, you should email us at email@example.com