Delivery

 

Delivery Information

 

We aim to get your order to you as quickly as possible and use a few trusted couriers to provide the best possible service. Delivery times may vary, depending on what you have ordered and where you are in the UK.

We have warehouses located in different areas of the UK, so, on occasion, your order may be split and will therefore arrive on different days. Please do not be concerned if all items on your order do not arrive at the same time - all available items should be received within 48 hours of each other. If this does not happen, please do not hesitate to contact our customer service team for an update: they will be glad to help you.

All of our couriers offer a tracking service, so, after you have placed your order and received your tracking/consignment number, please follow the following link for information on how to track your parcel with your specific courier - delivery tracking.


2 and 4 seater sets with April, Rose, Emma and Kate chairs, bistro sets and benches

These items are sent as parcels using DPD Local or XDP.
We would expect these orders to be dispatched from our warehouse within 7/10 working days. We ask that you please allow a further 24/48 hrs for delivery thereafter.

Our couriers will aim to contact you as soon as possible, to keep you updated with tracking information and let you know when you can expect delivery. We ask that you please provide a mobile number when placing your order, so that our couriers can contact you.


6, 8 and 10 seater sets with any chairs and any set with Jane, Maria and Mary stacking chairs

Our larger furniture sets will be delivered by XDP, Simply Parcels or via the Pall-Ex network. Depending on the size of your order, this will either be a 1 or 2 man delivery.

For all 2 man deliveries, your furniture will carefully be delivered to your garden, patio or outdoor space, ready for you to assemble.
Please provide a mobile number when ordering, as this will allow the courier to update you with tracking and delivery times.

For orders being sent out with Simply Parcels, you will be contacted via text or email within 7/10 working days of your order to arrange with you a delivery time for your goods.

For orders being delivered via XDP, we would expect the parcels to be dispatched from our warehouse within 7/10 working days and then delivered within 24-48 hours.

For orders delivered through the Pall-ex network, your order will leave our warehouse within 7 to 10 working days of your order date, then be delivered by pallet and placed in front of your property, for you to take charge of. You will be contacted by the courier making the palletised delivery within 24 to 48 hours of the goods leaving our warehouse, so that they can arrange the delivery with you.

Free UK Delivery*

Subject to exception for "out of area" postcodes including Northern Ireland, the Highlands and Islands of Scotland, the Channel Islands and the Isle of Man.
Lazy Susan are pleased to offer the vast majority of our UK customers free delivery, Monday-Friday. At checkout, you can state any special requirements or important information to be communicated to the carrier in the 'comments' box.


If you have a query, please do not hesitate to send an email to [email protected] - our customer service team aims to reply as soon as possible during normal office hours.

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