Lazy Susan is a fast growing customer focused and friendly e-commerce business, located in the centre of the historic coastal city of Portsmouth. We have successfully expanded our business to service a number of European markets with a significant proportion of overall turnover being generated from our websites in Germany and France. We are dedicated to constant improvement, both in the service we provide to our customers and in the development of the abilities of our team. We love to learn. We are a group of multi-faceted individuals and we don’t mind being a little bit weird. Lazy Susan looks after its staff, we look after each other and we look after our customers. We go the extra mile for our customers and we’re in it for the long haul with them. We’re driven by innovation and anchored by trustworthiness.
We are now recruiting for customer service team members who can make a big contribution to a dynamic and exciting phase in our development.
Key tasks and responsibilities
➤ Providing great service to customers. Our customers are our community and you’ll need to be able to communicate with them in a clear, sympathetic and friendly way.
➤ Handling all kinds of sales enquiries and achieving high levels of sales conversion.
➤ Learning company processes in order to be accurate and efficient in your tasks.
➤ Developing great relations with our customers encouraging them to share their views and images of our products.
Your professional and personal profile
You will have:
➤ Proven previous experience in a Customer Care role (eg retail, hospitality or in a contact centre).
➤ Processed and tracked orders from point of sale to end delivery to ensure high levels of customer satisfaction.
➤ Developed customer confidence through specific knowledge of products and pricing.
➤ A good working knowledge of standard business software including some experience of using business data management systems.
➤ Shown an ability to multi-task and change directions when circumstances dictate
➤ Positive attitude and great communication skills.
➤ Strong attention to detail and a desire to always learn and improve.
➤ Ability to collaborate with colleagues, both providing and accepting help and ideas.
➤ An exemplary employment history demonstrating commitment and hard work
➤ Fluent in spoken and written English and in German or French.
➤ Able to use your own initiative where procedures have not yet been established.
➤ Flexible with work duties and hours as required by the team and business (you will be required to work occasional weekend days)
➤ Confident decision maker with the ability to quickly define what needs doing and prioritise actions in order to get things done.
Our success has been, and will continue to be down to our people. Our challenge is to grow the business and to ensure high levels of personal performance are balanced with equally high levels of job satisfaction and professional growth. We offer genuine fast track opportunities matched by generous incentive plans and employee benefits for high performers.
If this sounds exciting then here are your next steps….
➼ Make us sit up and take notice.
➼ SEND US your CV and a supporting statement of no more than 150 words.