3 Year Guarantee
Our commitment to quality ensures that all Lazy Susan products are designed and manufactured using the highest quality materials and production techniques and to underline the confidence we have in the quality of furniture, we offer the following guarantees:-
During your Guarantee products will be repaired or have parts replaced at the discretion of the Company free of charge, this covers faults in materials and workmanship. Parts only will be replaced provided that the common terms listed below have been adhered to.
Our paint and powder coating are especially applied to be long lasting and durable. Should an issue arise with your coating during your guarantee period parts can be replaced at the discretion of the Company free of charge. Items only will be replaced provided that the common terms listed below have been adhered to.
Cushions bought directly from us are advertised as shower proof; they are not intended to be stored outside, we reject any claim resulting from weather damage.
Parasols bought directly from us are advertised as shower proof; they are not intended to be stored outside. We advertise our parasols as an accessory for use with a table and parasol base. Using it as a stand alone product would negate any claim.
To provide the weight required to support our parasols the bases are made of cast iron rather than aluminium so therefore can rust over the years.
The product must not have been misused or handled carelessly, nor been damaged, neglected or used in abnormal conditions.
The product must only have been used for normal domestic purposes
If a returned non-faulty product does not arrive to us in a resalable condition, we will not be able to offer you a full refund. We will make a deduction to reflect its condition and refund you any remaining balance.
The word “faults” referred to in this guarantee means imperfections that impair the utility of the product. The guarantee does not apply to normal wear and tear caused by regular use. Damage such as dents, scratches, marks or similar imperfections are not covered. Slight fading of the colour is normal over longer periods of time.
The guarantee does not cover damage, loss, or other conditions beyond Lazy Susan’s control such as damage resulting from unauthorised repair, infestation, negligence, misuse, improper handling or abuse, acts of God such as: wind damage, hurricanes, tornadoes, floods, fire, and any other events due to natural causes and damage caused by improper or inappropriate use.
Lazy Susan parasols, cushions and Textilene fabrics are excluded and come with a one year guarantee only.
These guarantees are offered as extra benefits and do not affect your statutory rights as a consumer. Any complaint will be investigated and if confirmed as a fault in materials or workmanship under the terms of this guarantee Lazy Susan Furniture, at its sole discretion, will repair or replace the product or part concerned. Lazy Susan’s decision on how to resolve any complaint will be final. Any product or defective part replaced shall become Lazy Susan’s property. The information given above is all subject to our Terms & Conditions.
Should you have any questions or require assistance, please contact our customer services team who will be happy to help.