FAQ

Frequently Asked Questions

Need some help with an order or have a question you need answered right away? See below for the answers to our most frequently asked questions

 

Can I really leave my garden furniture and cushions outside all year?

Absolutely. Our furniture is made of sand cast aluminium which is powder coated to produce a beautiful and durable finish. It won’t rust or rot and can indeed be left outside, uncovered, even through the harshest of winters. Our cushions, although water resistant, should be kept covered when not in use, to ensure that they remain in excellent condition, ready when you need them, for years to come.

 

Can I see the furniture in person?

We have a warehouse in Chichester, West Sussex, where we display our furniture for our customers to look at before they purchase.

Due to the current Covid-19 pandemic, we’ve taken the decision to close the warehouse for the time being, however, please feel free to look through the many customer photographs you’ll find in our gallery.

You’ll see a wealth of examples of our tables, sets, loungers and more in many different settings, to give you an idea of how you could use our furniture to enhance your garden, patio or outdoor space.

We’ll open our Chichester warehouse again as soon as we can, but in the meantime, if you have any questions, please don’t hesitate to give our friendly team a call.

 

Can I order a table on its own?

Absolutely! You are most welcome to place an order for just a table. Just give our friendly team a call and they will be delighted to help you customise your order, just the way you want it.

 

What does "You missed it" mean? Is my product available?

‘You missed it’ means simply that the product is currently out of stock and that no orders can be taken for it at the moment. However, rest assured that we’ll be working hard to ensure that we have stock of the item or set again as soon as possible, so that you can place your order.

Look out for the option to pre-order the item, which is activated as soon as we have a confirmed restocking date. You’ll see that marked on the main product image, in an information box at the top left, like this:

 Pre-order Label

At any time, if you have any questions, or if you want to get an update on an item you’re keen to order, please just give us a call. The team will be delighted to provide you with any information that they can.

 

What happens if part of my furniture is broken or damaged?

We work hard to ensure that all our furniture arrives with our customers in immaculate condition, ready to be easily assembled and enjoyed for many years to come.

In the unlikely event that you do notice something missing or damaged, please don’t hesitate to contact our friendly team.

We have a wide range of replacement parts for all our products and are happy to help, to resolve any concerns you might have, as quickly as possible.

 

Can I return my order?

If you need to return your order to us, this is possible in most circumstances.

We would encourage you to look at our Returns page, where you’ll find everything you need to know about our returns policy and process.

If you have any questions, please do get in touch and we’ll be glad to help you.

 

Which Lazy Susan chairs are stackable?

When you are browsing the stunning selection of chairs on our website, it’s easy to tell which can be stacked.

You’ll see this icon appear at the top left of the main product image:

Stackable-chairs

Our stacking chairs also come ready-assembled.

Any chair that does not have this symbol will arrive with you ready for quick and easy self-assembly at home.

If you have any questions about any of our pieces of furniture, please don’t hesitate to contact our friendly team, who will be delighted to help you.

 

How do I assemble the furniture?

Lazy Susan provides clear instructions, parts and tools for the construction of our self-assembly furniture. 

Where you see a crossed through spanner symbol in the instructions, this means simply that, at this stage of assembly, you need only loosely tighten the bolts in the diagram. Later in the assembly process, when further sections are attached, you will be prompted to tighten them up using the spanner provided.

This is especially important when attaching your table legs to the underring which needs to be done very loosely at first, to allow you to be able to position the legs onto the underside of the table top later. 

On some items, such as chairs, you may find that certain nuts and bolts have already been attached to the individual parts, for your convenience.

This is mainly true for the bases of your chairs.

All other fixings are provided for you in a separate bag. 

If you have any questions about assembly, our team are always happy to help you, so, please don't hesiatte to call us or contact us by email if you have any questions. 

 

 

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