FAQ

COVID-19 Response

Here at Lazy Susan we are working very hard to get your order to you as quickly as possible but it may take slightly longer than normal because of the Covid-19 situation. In these difficult times the health and safety of our workforce and customers is, of course, our number one priority. We are following all government guidelines on maintaining safe working practises.

 

Can I place an order? Will Lazy Susan deliver my order?

Yes Lazy Susan continues to serve our customers. The majority of our orders are being processed and dispatched completely as normal but due to restrictions with our warehousing operations and delivery network partners some orders may experience delays. If your order has not arrived as quickly as expected please don’t worry it will almost certainly be on its way or will be soon. Please feel free to call our Customer Services team if it still isn’t with you a few days later.


Split Deliveries - what should I do if I get only part of my order?

We will have to split some order dispatches between our two warehouses. Customers may therefore receive the second part of their order approx 2- 5 days after the first delivery. This has been done to speed up the general delivery process and help the warehouses and delivery networks. After you receive the first delivery then please wait for a few 4-5 days before calling us to enquire about the second delivery. 


Is it possible to reduce contact with the driver when they deliver my order?

Yes. Lazy Susan’s delivery Associates and partners have been advised to reduce contact with customers; this may include placing packages at the customer’s doorstep and stepping back. If an ID check is required, these are now performed at a distance. Please see special pallet delivery information below.


Pallet Deliveries - Are there special safety procedures in place?

Yes, for your own health and safety and also to help protect our delivery network employees please observe the following procedures:

 

Signing for your PALLET delivery

  • The carrier will call you to book in the delivery at an agreed time and date
  • If you are unavailable and the carrier makes charges for redelivery you will have to pay these charges
  • You must sign for the delivery as GOODS NOT INSPECTED
  • Pallet deliveries will require proof of delivery. If you have concerns please use the following guidelines: Use your own pen on documents or electronic devices. OR Write your own paper receipt, stating your name, order number and delivery company name and hand this to the courier. OR Allow the driver to complete the delivery note and take a photo of it alongside the ID of the person receiving it.

Is it safe to receive a package from any area where COVID-19 has been reported?

The likelihood of an infected person contaminating commercial goods is very low and the risk of catching the virus that causes COVID-19 from a package that has been moved, travelled, and exposed to different conditions and temperature is also extremely low. You can find the latest information on COVID-19 on the information pages of the  UK Government

Is it possible to return items?

Yes you can continue to return items. We appreciate that there may be difficulties in some areas in returning your orders as easily as you would normally. To support the current restrictions in place due to Covid-19, please contact our Customer Services team for instructions on the returns process, our commitment to full customer satisfaction remains firmly in place.


Why is your Warehouse still open?

We are staying updated with, and following all government advice and guidance and have put safety measures in place for all of our colleagues at the warehouses. As well as ensuring social distancing in our warehouse and communal areas, we are staggering break and shift times, and have increased our already high standard of hygiene with more cleaning teams each shift, regular deep cleans and readily available hand sanitizer.


Do you have staff in your offices?

Almost all staff are working from home. Those very few who still want to or need to be coming in are able to ensure safe social distancing since the offices are all but empty.

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