Faulty Goods: A 7 day money back guarantee exists for faulty products. Evidence of any faults will be needed to be supplied by the customer. This means that a replacement product can be offered or alternatively we will offer a full refund equal to the value of the returned product.
It is essential that any faulty product is made available for return in the exact condition in which it was delivered, along with the original packaging or similar. Items which are not adequately packaged at the time of collection may not be collected and a charge of £45 may be levied to cover the cost of failed collection. There will be no collection charges for faulty goods if the preceding conditions are adhered to. Once the faulty product has been successfully returned, a replacement product or a full refund will be arranged as quickly as possible.
Non-Faulty Goods: If the customer is dissatisfied with his/her purchase, contact with us must be made within seven days of the original purchase, if he/her wishes to return some or all items from his/her order. The customer can either arrange to return the goods to the supplier at his/her own cost or ask a collection to be made at the cost of £75 which will be deducted from the refund. Goods must be returned to us in the same condition they were in at the time of delivery to the customer and in the original packaging or similar. Items which are not adequately packaged at the time of collection may not be collected and a charge of £45 may be levied to cover the cost of failed collection.
Refunds will be issued within 30 days of receipt of goods and after we have inspected them for damage. We reserve the right to withhold all or part of your refund if items are returned damaged. If for any reason you are dissatisfied with your purchase please contact our customer service department who will endeavour to help you in any way they can. Customer Service: 01243 71 71 97.
Lazy Susan reserves the right to cancel any order which is logistically too complicated to deliver and will treat this order as a cancelled order. A refund will be given if any monies have been paid.
If you think that your order might be damaged:
a) Please accept delivery and check which box(es) are likely to be damaged
b) Sign the delivery note as ‘damage to tabletop’, ‘damage to chairs’, ‘damage to parasol’. The delivery note must specify what is damaged, so that we can ensure a speedy repair or replacement.
c) Rest assured that Lazy Susan will never try to avoid our responsibility and our first priority is to make sure that our customer is happy with their purchase, so don't worry.
Often we find that minor damage such as scratches can be repaired with touch up paint. In this case we can offer compensation of either free gifts or discounts to the customer.