Last month we published our guide to shopping online for garden furniture. In that post, we touched on the reasons for supplying Ready To Assemble (RTA), one of the main ones being to make home delivery safe and simple. We want to take that a little further and look at how we get your garden chairs delivered to your home.
Here at Lazy Susan, we have a number of warehouses across the UK, and it is our aim to get your order to you as quickly as possible.
We work closely with a number of trusted couriers to provide flexibility and the best possible quality of service.
All of the couriers we work with provide a full tracking service. Their details can be found further down in this post.
Once you’ve placed an order with us, you’ll receive a tracking/consignment number, and you can then follow the link for info on how to track your parcel with your assigned courier.
Delivery times often vary, depending on what products you’ve ordered and where you live.
As the stock is held in different locations, your order might be split and will arrive on different days, so please do not be concerned if this is the case.
We endeavour to get all in-stock items to you within 48 hours of each other.
If you have any concerns, then please don’t hesitate to contact our Customer Service Team, and they’ll be more than happy to provide you with an update and chase things up if needed.
How we ship our garden furniture to your home
Our 2 Seater Bistro Sets and 4 Seater Garden Tables with April, Rose, Emma and Kate garden chairs, and Garden Benches are sent as parcels using DPD Local or XDP.
We aim to dispatch from our warehouse within 7/10 working days and then please allow a further 24 up to 48 hours for delivery to you.
DPD Local or XDP will aim to contact you as soon as possible to update you with tracking info and let you know when to expect delivery.
We would advise that you always provide a mobile number when placing your order, and that way the courier can contact you directly if need be.
When it comes to our larger size 6, 8 and 10 Seater Garden Furniture Sets purchased with any garden chairs or any size set paired with our Jane, Maria or Mary stacking garden chairs, delivery is fulfilled by XDP, Simply Parcels or via the Pall-Ex network.
Depending on the size of your order, this will either be a 1 or 2 man delivery drop.
For all 2 man deliveries, your garden furniture will carefully be delivered to your garden, patio or outdoor space, ready for you to simply assemble.
Again, we would advise you to provide a mobile number when ordering, as this will allow the courier to update you with tracking and delivery slots.
For any orders shipped via Simply Parcels, you’ll be sent a text or email within 7/10 working days to arrange a delivery time for your furniture.
For orders shipped with XDP, we’d expect the parcels to be dispatched from our warehouse within 7/10 working days and then delivered to you within 24 to 48 hours.
If your order is shipped via the Pall-Ex network, then it will leave our warehouse within 7 to 10 working days of the order date and be delivered by pallet and placed in front of your property for you to take charge of.
You’ll be contacted by the courier firm (working on behalf of Pall-Ex) within 24 to 48 hours of the goods leaving our warehouse to arrange the delivery with you. You can contact them after the goods are unloaded to remove the pallet at a later time if need be too.
We also fully appreciate waiting for orders can be frustrating, things go wrong and are sometimes out of our control, however, we will always endeavour to try and make the process as smooth as possible.
If at any point in the process you have any questions, please don’t hesitate to call us on +44 (0) 1243 92 83 77 or drop an Email.
Get your garden chairs delivered to your home with free UK Delivery
Subject to the exception for ‘out of area’ postcodes including Northern Ireland, the Highlands and Islands of Scotland, the Channel Islands and the Isle of Man, Lazy Susan are pleased to offer the vast majority of our UK customers free delivery, Monday to Friday.
When you checkout you can state any special requirements or important information to be communicated to the carrier in the comments box.
However, if you have a specific query, again please do not hesitate to send an email to [email protected]. Our Customer Service Team will respond as soon as possible during normal office hours.
Get your garden chairs delivered to Europe
One of our top priorities as an online retailer is to provide all our customers with the best experience possible, from online order to delivery and into your garden.
We strive to offer the best in terms of customer service and we take great pride in the positive feedback we receive from our customers.
We are, therefore, proud to announce the opening in 2022 of our new warehouse in the Netherlands, the logistics hub of Europe.
From our Dutch location, we'll be able to ship quickly to our customers across Europe.
Our aim is to start shipping our first orders from the Dutch warehouse in March of 2022, and we would encourage you to visit our country-specific webshops for further info:
- www.lazysusanfurniture.co.uk
- www.lazysusan.fr
- www.lazysusan.de
- www.lazysusantuinmeubelen.nl
- www.lazysusan.it
- www.lazysusan.es
If you have any questions about our European delivery options, please do not hesitate to call us on +44 (0)1243 717197 or email us at [email protected] and the team will only be too happy to help.
How to track your garden chairs order from Lazy Susan to your home
Our courier partners are all industry leaders in their field and are easily accessible/contactable to ensure stress-free delivery.
Just click on any of the links below to access online tracking/delivery rescheduling, or call them directly on the number provided to speak to an adviser.
All you need is the tracking or consignment number that you have received in an email (or SMS) either from Lazy Susan or directly from the carrier themselves.
Visit Parcelforce or call Customer Service on 0344 800 4466.
Visit DHL for tracking or redelivery or call Customer Services on 0844 248 0844.
Visit TNT or call 0800 100 600 for Enquiries or 01827 31 31 31 for tracking.
Visit DPD Local or call Customer Service on 0121 275 0505.
Visit XDP or call the Customer Service Team on 0843 178 5555.
Once you've got your garden chairs delivered to your home and set up in your garden please don’t forget to send us some photos for our Do Some Good charity campaign. Simply take a photo of your Lazy Susan furniture in situ and we’ll donate money to charity. Send your snaps to [email protected] or tag us on Instagram or Facebook @lazysusanfurniture!