Where will you get the best value for money? Where will you find the best quality garden furniture?
The growth of online shopping has been exponential, with a phenomenal increase in the number of consumers choosing to buy online rather than in-store over the last few decades.
There’s very good reason that many of the more traditional DIY and garden centre style retailers have followed suit. Most of them now have dedicated e-commerce websites.
According to research by ecommercenews.eu:
“Ecommerce is beating the high street in the United Kingdom, as 51% of consumers say they prefer to shop online instead of at physical stores.”
Online vs In-Store Shopping
When it comes to clicks vs bricks, of course the Lazy Susan team and I are a little biased.
We are an online retail business. However, we are also fully aware of the advantages of online shopping.
We are focussed on constantly improving both the shopping experience in our online store and the service you receive from the click to buy.
Lazy Susan is set up to compete with the high street and hopefully offer the best of both.
We don’t have the overheads that come with a network of stores, so we can pass this on to the customer in terms of price.
The advantages of buying garden tables and chairs online
- Home Delivery
- Time Saving
- Save Money
- 24/7 Opening Hours
- Hassle Free
- Do Your Research
- Shop Around
- More Information = More Informed Purchase
- More Choice
Safe Online Shopping
Of course with the rise of the internet and online shopping comes those who would look to exploit and profit.
According to a recent article in Computer Weekly that looked at Top 10 cyber crime stories of 2020 they state:
“The past 12 months have seen an unprecedented surge in cyber criminal activity, with two key trends explaining much of the increase – the Covid-19 pandemic introduced new attack surfaces and opportunities for malicious actors, while new developments in ransomware extortion tactics saw millions lost to operators such as Maze, Sodinokibi, Egregor and others.”
It’s important to take steps to protect yourself when shopping online. We are confident the Lazy Susan site is safe.
We have partnered with a trusted eCommerce provider to ensure we are secure and up to date with the latest protocols.
However, it is also important you take precautions when shopping online, regardless of whether it is a big provider such as Amazon or small local shop.
Lazy Susan’s top tips for safe online shopping
- Think before you click
- Do your research
- Secure payments
- Data protection
- Keep a close eye on your bank and credit card statements
- Keep your laptops/PC’s/Mac’s clean
- Create long and unique pass phrases for all accounts
- Use multi-factor authentication (MFA)
- Use a secure Wi-Fi
Shopping online with Lazy Susan
Of course, the big plus point of shopping in store is that you can try before you buy. However, at Lazy Susan we have taken a number of steps to mitigate that…
Lazy Susan Sample Packs
In terms of our furniture, you can choose from white, antique bronze or slate metal, or order all three, alongside our collection of four fabric colours including blue, terracotta, green and stone.
It’s the easiest way to see if our cast aluminium finishes and fabric shades match your existing colour scheme and garden theme.
Our Metal & Fabric Sample Packs give you a better idea of the furniture finish and fabric colours of our furniture, cushions and parasols.
If you're a bit stuck deciding which colour scheme you'd like best for your new garden furniture, just add this set of sample fabrics to your basket. It's completely free of charge.
The sample packs are put together by hand, and will arrive in a A5-sized envelope. If you have a particular product in mind, clicking on any of the photos on its product page will bring up the gallery.
Often we have a photograph of our tables and chairs accessorised with cushions and/or a parasol in at least one colour. We've received plenty of photographs from our customers too, and have collected them into a Customer Photo Gallery.
These can give you an impression of the wonderful colour combinations possible when you pair our accessories with one of our furniture sets.
You can order our sample packs in our Shop.
I would be a liar if I said we didn’t get the occasional negative review. In fact, me personally, I wouldn’t trust any company that only had glowing positive reviews.
It is a given in online retail that things will sometimes go wrong with the products or delivery. The key is to learn from any mistakes and as a business look at ways to put them right, to improve the process.
Read more about our Testimonials.
For me, an even greater indicator of customer satisfaction than our eKomi and Trustpilot ratings is our Customer Photographs.
Not only do they show our furniture taking pride of place in customers gardens, they also give those looking to buy a much better impression of what our garden tables and chairs could look like in their garden. Better than we can do with any studio shot that’s for sure.
As a relatively small company within the furniture industry we are able to closely monitor the quality of our products and customer service throughout the purchasing process.
In order to maintain our reputation as a trusted, customer-centric company, we offer all customers a 1 year guarantee on all our furniture in the rare event of any design or manufacturing related damage.
As our customer testimonials underline, we are committed to service and take pride in customer satisfaction and high-quality products.
Unlike many of our competitors, if you are not happy with your product or service, you can ring us direct and talk to one of the Lazy Susan team Monday-Friday 9am-5pm to talk through any concerns you may have to ensure you are happy with your product.
Our maintenance-free furniture is something we believe in so much, all of the Lazy Susan staff have Lazy Susan furniture in their own gardens!
For any faulty goods we promise offer a 7 day money back guarantee.
Evidence of any faults will be needed to be supplied by the customer. A replacement product can be offered or alternatively we will offer a full refund equal to the value of the returned product.
If for any reason your are dissatisfied with your Lazy Susan purchase, then contact with us must be made within seven days of the original purchase, if you wish to return some or all items from your order.
You can either arrange to return the goods to the supplier at your own cost or ask a collection to be made at the cost of £75 which will be deducted from the refund.
Goods must be returned to us in the same condition they were in at the time of delivery to the customer and in the original packaging or similar.
Items which are not adequately packaged at the time of collection may not be collected and a charge of £45 may be levied to cover the cost of failed collection.
You can read our full Return Policy here - www.lazysusanfurniture.co.uk/returns-information/
If you have any further questions or concerns over anything we’ve discussed in this article, then please don’t hesitate to pick up the phone or drop us an email. The Lazy Susan Customer Service Team are always happy to talk and help in anyway they can!
Tel: 01243 92 89 33
Email: [email protected]
Contact Us: www.lazysusanfurniture.co.uk/contact-us/